Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“From the time I checked in to the time I was discharged, the endoscopy center of El Paso did everything correctly and first class!”
“Everyone was very professional and put me at ease. Being that this was my first colonoscopy, it was very much appreciated! Everyone I spoke to seemed to enjoy working at the Endoscopy Center.”
“Overall, I was very pleased with how well my Endoscopy procedure went–especially since I was nervous that there is a pandemic and risks involved. But everyone was conscientious about being safe, and all went efficiently from the moment I arrived to the time I left the building.”
“Everything and everyone was wonderful, I got in got out and it was a smooth process. The facility and its staff is wonderful. Would go back in a heart beat.”
“The overall experience was ‘EXCELLENT’!!!!!! Customer Service was absolutely wonderful and my overall experience with the physicality was ‘Second to None’!!!!! No problems at all!!!!!”